Terms & Conditions
Acceptance of Terms
Description of Goods and Services
Zero Wines is a registered business in the e-commerce industry that sells retail and wholesale non-alcoholic wine products and related services.
Although we work with a number of partners, Zero Wines takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Zero Wines shall take all reasonable measures to accurately display the purchase price and delivery charges of Products on the Website. Should however there be any errors, we shall not be liable for any loss, claim or expense relating to a transaction based on any error, other than to refund you for any amount already paid. Zero Wines shall not be bound by any incorrect information regarding our products displayed on any third party websites.
Payment can only be made using credit/debit cards or EFT. We do not store customer financial details and your personal details are not shared with any third party.
Through Pay Fast, payments may be made through the following:
- Instant EFT
Alternatively, you can pay via Direct Bank Transfer (EFT):
Account #: 62924807227
Account name: Zero Wines South Africa Pty Ltd
Address: 47 Kenwood Circle, Parklands North, Cape Town
Locations: We offer nationwide delivery within South Africa. If you are outside of South Africa please contact us for an individualised shipping quote.
- Zero wines will facilitate couriering of products ordered through our website to your door within all Provinces at a flat rate of R99
- We reserve the right to charge an additional surcharge for delivery to remote locations or rural areas.
- If you spend R1000 or more, delivery is FREE.
Delivery turn-around times vary depending on where you are located and the availability of stock at our warehouse.
When we have stock available, our expected delivery time frames are as follows
- Cape Town area: 1-3 working days
- Other main centres: 3-6 working days
- Outlying areas: 4-7 working days
If the stock is not available, we will order from our suppliers and the following timelines would apply:
- Cape Town area: 3-6 working days
- Other main centres: 5-7 working days
- Outlying areas: 6-8 working days
Overnight Deliveries: This can be arranged subject to stock availability if you contact Zero Wines via email. Please note the overnight courier charges will be for your own account.
Zero Wines understands that sometimes your purchase may not be a perfect fit. For that reason, we offer customers the option to return or exchange most items purchased in their original packaging within 14 days of receipt to:
47 Kenwood Circle, Parklands North, Cape Town, 7441.
Please note that return courier fees will need to be paid by the customer except in cases where products are faulty or supplied incorrectly, in which case we will process a refund or exchange as per the customers preference.
If there is a problem with your order and you wish to return goods for any other reason, please contact us at firstname.lastname@example.org
How to Contact Us